Refund policy

At GENZ8, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 3 days of delivery at our official contact. We will arrange an exchange or store credit. Please note that due to the nature of fragrance products, we do not accept returns on opened or used items. Cash on Delivery orders that are refused at delivery without prior notice may be blocked from future orders. For any concerns, please reach out to us — we are happy to help.