Return Policy

At GENZ8, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

7-Day Return Window

You can request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with the original packaging, tags, and accessories.
  • Not show signs of damage, misuse, or alteration.
  • Include the order details or proof of purchase.

Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

  • Perfumes and fragrances that have been opened or used.
  • Beauty and personal-care products that have been opened or used.
  • Products that are damaged due to misuse or improper handling.
  • Items without their original packaging or accessories.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so we can review the issue and assist you with a replacement, return, or other suitable resolution.

Return Process

To request a return:

  1. Contact our customer support with your order number.
  2. Explain the reason for the return.
  3. Provide photos or videos if requested.
  4. Wait for our return instructions.
  5. Ship the product back according to the instructions provided by our team.

Please do not send products back without contacting us first.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your return.

If your return is approved, the applicable refund will be processed according to the original payment method or another agreed method.

Shipping and return charges may be non-refundable, except where the product received was incorrect, damaged, or defective.

Important Note

GENZ8 reserves the right to refuse a return if the product does not meet the return conditions mentioned above.

For any questions regarding returns or refunds, please contact our customer support.

Thank you for shopping with GENZ8.

GENZ8 — FOR GENZ BY GENZ